BITS Rescue

Emergency Technical Support Services When your Business Needs it Most.

Bad IT Service Rescue HeroWe specialize in helping companies break free of Bad IT Services. Our BITS Rescuesm Service will help your company end of the cycle of BITSsm. Does your organization depend on an IT services company which isn’t meeting your needs? That holds your information hostage? That disappoints or abandons you when you need them most?

For your situation we’ve created our BITS Rescuesm Service.

Symptoms of BITSsm:

  • Being “held hostage” by your IT services company
  • Lack of documentation of your businesses IT
  • No administrative access to your critical systems
  • Unacceptable IT support response times
  • Network and/or server downtime
  • Technician misses appointments or is chronically late
  • You don’t understand anything the service providers says
  • Mysterious invoices

Some IT services companies believe in “locking in” their clients by withholding critical information, making their clients depend completely on the service provider. Our belief is that our clients shoud have full access to their all of their data and full transparency into the IT process. Our clients are guaranteed complete access to all of their data, accounts and systems.

BITS Rescuesm Service Process:

  • Assessment and audit of all IT resources
  • System and network audit of remote access
  • Lockout of previous IT personell and serivces companies
  • Retrieval of system account logins
  • Documentation of all systems
  • Data recovery (if necessary)
  • Verification of backups
  • Account rescue and ownership transfer of:
    • Domain Names
    • Web Hosting
    • Twitter and Facebook accounts
    • 3rd Party Web Services

BITS Rescuesm clients recieve:

  • Account and password list including all active resources
  • Remote technical support services
  • Off-site backup of servers and desktops
  • Full ownership of all accounts
  • System and network documentation

Recent client emergencies include:

  • Downtime – An unresponsive IT services company left the with their network down for over 24 hours.
  • Data loss – Company data and backups was malciously deleted by disgruntled ex-employee.
  • Lockout – Company was unable to access the administrative areas of their servers, routers and online accouts and were unable to make any changes without calling IT services company.
  • Website Crash – The main website was down due to their IT company negecting to pay registration fees. IT services company took 3 days to respond.