Los Angeles IT outsourcing services custom fit to meet the needs of each individual client.
Our clients are given our full, undivided attention. Our Los Angeles IT outsourcing group acts as an extension of your team. Because we’re local to Los Angeles, your company receives both the cost savings of outsourcing and availability of same-day on-site support.
We define our success based on your success.
Vision: Technology roadmap’s built to support your mission through adaptive and innovative use of IT
Availability: Direct connections between our organizations, around the clock support
Experience: Knowledge base built over the last 12 years across
Expertise: Proven methodologies, time-tested processes
Flexibility: We evolve our services to meet your needs
Management: Data-driven decision making to manage growth
Levels 1, 2 and 3 Support
- Ticket system management
- Remote support
- Same-day local service calls
- Immediate escalation response
- 24/7 availability
- Resolution and documentation
- Establish best practices
- Advise on documentation and training opportunities
- Post incident analysis
- Identify process improvements
- Identify training needs
SLA Defined by Priority
Our Service Level Agreement guarantees our response time to your support requests. We define our SLA based on the priority of the ticket.
- Low – 24 hour response
- Normal – 12 hour response
- High – 3 hour response
- Urgent – 1 hour response
Maintenance
- Server patching and updates
- Preventive maintenance
- Server and network optimizations
- Remote server and desktop updates
Monitoring
- Off-site network node monitoring
- Server and service monitoring
- Alert and escalation system
- Out-of-band notification system
Technology Roadmaps
- Quarterly short-term roadmaps
- Long-term strategic roadmap including:
- SWOT appraisal
- Capacity planning
- Competitive analysis
Please contact us today to hear more about Los Angeles IT outsourcing.
