Los Angeles IT outsourcing services custom fit to meet the needs of each individual client.
Our role is to support our clients in meeting their business objectives. Although there are similarities, each of our clients businesses are unique. Whether your business requires Quickbooks support, VOIP setup, Search Engine Optimization or simply a more stable network, GeekTek can help. Our goal is to cater our services accordingly, and every one of our clients is given our full, undivided attention. Because of our in-depth understanding of your business, our IT experts act as an extension of your team. And because we’re local to Los Angeles, your company receives both the cost savings of outsourcing and the availability of same-day, on-site support.
We define our success based on your success.
Vision: Our vision for every client includes a hassle-free IT environment that supports their business goals. Individualized technology roadmaps are created in support of your specific mission through adaptive and innovative uses of IT. As part of our onboarding process, we learn exactly what your business is working on so we can best support those goals with our IT services.
Availability: There is always a team member available to pick up the phone. In addition to around the clock support, we are located just around the corner for same day, in-person consultations and service. We are there for you when you need us.
Responsiveness: We pride ourselves on our lightening-speed response time. When our clients call or email with a technical support issue, we make every effort to resolve the problem on first contact. If we can’t immediately remediate the issue, we follow through as quickly as possible and keep our clients informed throughout the process. We always make sure that the case is closed to our clients satisfaction.
Experience: We’ve been providing IT support services for a long time. Between our vast in-house experience, educational backgrounds, specific high-level training, and a genuine passion for information technology, our employees are among the best in the industry. Our systems, processes and procedures have evolved over more than a decade of IT experience.
Expertise: GeekTek prides itself on proven methodologies and time-tested processes based on experience and best practices. If we don’t immediately have the answer to your questions, we know exactly where to find them.
Flexibility: We evolve our services to meet your needs. We are not only able, but eager to go above and beyond the call of duty to find the perfect solutions for your technological dilemmas. Different businesses require different solutions, and we’re not afraid to find them.
Management: As a business owner, you understand the value of effective management of people and systems. GeekTek prides itself on data-driven decision making to manage the growth of your company’s IT infrastructure.
Levels 1, 2 and 3 Support
- Ticket system management
- Remote support
- Same-day local service calls
- Immediate escalation response
- 24/7 availability
- Resolution and documentation
- Establish best practices
- Advise on documentation and training opportunities
- Post incident analysis
- Identify process improvements
- Identify training needs
SLA Defined by Priority
Our Service Level Agreement guarantees our response time to your support requests. We define our SLA based on the priority of the ticket.
- Low – 24 hour response
- Normal – 12 hour response
- High – 3 hour response
- Urgent – 1 hour response
- Server patching and updates
- Preventive maintenance
- Server and network optimizations
- Remote server and desktop updates
- Off-site network node monitoring
- Server and service monitoring
- Alert and escalation system
- Out-of-band notification system
- Quarterly short-term roadmaps
- Long-term strategic roadmap including:
- SWOT appraisal
- Capacity planning
- Competitive analysis
Please contact us today to hear more about Los Angeles IT outsourcing.