Server Maintenance Tip: Windows Server 2008 Event Logs
October 18, 2011
Beverly Hills IT Outsourcing
August 20, 2012

IT Helpdesk Support – Tiers 1 & 2

POSITION SUMMARY:

Are you a highly communicative, customer service oriented problem solver? We are a Los Angeles-based IT services company, focusing on small- to mid-sized businesses looking to grow our team.  You will answer incoming client requests, manage tickets, prioritize work and dispatch technicians to client sites. In addition to phone and email-based triage and dispatch, you will provide Level 1 and Level 2 support remotely or on-site as applicable. This is a contract to full-time position. This person will share after-hours and weekend on-call duties, but our clients rarely call outside of normal business hours.  This position is based in our West Hollywood office. You will be working very closely with the owner of the company.

RESPONSIBILITIES:

  • Light Windows Server maintenance
  • Network management
  • Desktop support
  • Spyware & Virus removal
  • PC upgrades, reinstalls
  • Windows registry editing
  • Diagnostics and trouble-shooting
  • Blackberry, iPhone and Android support
  • Performance tuning
  • Printer, email, phone, camera, etc. support
  • Ticket system management

QUALIFICATIONS and REQUIRED SKILLS:

We’re looking for highly technical people with a gift for customer service. Our Level 1 and 2 technicians must have at least 5 years experience with servers, Macs, PC’s and other digital devices.  Our team members are:

  • Excellent communicators
  • Able translate technical jargon into layman terms
  • Methodical problem solvers
  • Thorough and detail oriented
  • Calm under pressure
  • Attuned to our clients needs
  • Punctual

Must be skilled in the following:

  • Microsoft Windows XP, Vista, 7
  • Mac OS X 10.x
  • Zen Desk ticket management system
  • A wide variety of desktop and server software
  • PC hardware diagnostics and replacements
  • MS Office & related software
  • Exchange server user management
  • Active directory user management
  • Windows & Small Business Server 2003, 2008
  • Remote support applications
  • Networking, wired and wireless, bonus points for Sonicwall and Cisco
  • Bonus points for phone systems, such as Avaya

Can you keep clients happy and relaxed while solving technical problems? Do you always put your best foot forward? Can you communicate difficult concepts in a user-friendly manor? If so, please send your resume and tell us a little about yourself.