Are you a highly communicative, customer service oriented problem solver? We are a Los Angeles-based IT services company, focusing on small- to mid-sized businesses looking to grow our team. You will answer incoming client requests, manage tickets, prioritize work and dispatch technicians to client sites. In addition to phone and email-based triage and dispatch, you will provide Level 1 and Level 2 support remotely or on-site as applicable. This is a contract to full-time position. This person will share after-hours and weekend on-call duties, but our clients rarely call outside of normal business hours. This position is based in our West Hollywood office. You will be working very closely with the owner of the company.
We’re looking for highly technical people with a gift for customer service. Our Level 1 and 2 technicians must have at least 5 years experience with servers, Macs, PC’s and other digital devices. Our team members are:
Can you keep clients happy and relaxed while solving technical problems? Do you always put your best foot forward? Can you communicate difficult concepts in a user-friendly manor? If so, please send your resume and tell us a little about yourself.