One of the biggest problems people face with outsourced tech support is a lack of customization. Some companies don’t even visit their customers’ locations when setting up a support plan. Instead, they simply note the type of computer systems in place and provide “support” based on a checklist of common problems and solutions. Needless to say, this type of service is of no use when someone needs help for something that doesn’t fall into the category of common issues.
The solution to this is to use our managed IT services in Los Angeles. We don’t just have people read off of a sheet to solve your technical problems. Instead, we come to your location and learn all about your current system configurations. Then, when support is needed, we provide real answers that succeed in bringing quick resolutions to problems.
This is just the start of our managed IT services. We’ll sit down with you and discuss your current and future technology needs. Then we’ll suggest changes and upgrades to help you meet your business goals. These suggestions will be custom-tailored to your situation and what you want to accomplish.
We’re experienced with helping customers transition to our service from bad IT service providers, in-house teams, and even no IT service at all. We’ll take care of all needed security patches, set permissions so that prior companies no longer have the access required to cause trouble, provide any missing technical documentation, and more. Of course, we don’t stop with this basic clean-up. We’ll also be sure that our employees are familiar with your company so that they can provide custom solutions.
Of course, no IT support package is useful if the tech company closes before you do. You don’t have to worry about that with us – we provide phone and email support 24/7 so that all of your shifts are fully covered. Our technicians will also be sure that the support provided is truly useful. You won’t have to worry about deciphering jargon or other advanced terms. Instead, we’ll explain everything in plain English so you can act on it right away.
English itself is something you won’t have to worry about when you deal with us. We’re based right here in Los Angeles, so our employees speak it perfectly.
To learn more about our managed IT services, just contact us. We’ll be glad to set up a remote or on-site technical support plan that’ll turn your IT department into an asset instead of a money pit.