Whether you depend on us as your provider for desktop support for employees, development of custom applications, or outsourced CIO services, we’re here to help. Our priority is ensuring that your leadership team and all employees understand what we do and come to count on us for the most responsive Los Angeles IT support. Here, we offer five suggestions for maximizing the relationship with your IT support provider.
1. Write and frequently update a core list of IT wants and needs. This is something executive leadership can do, unless we serve as the virtual CIO. Managers of business functions can also write this list for their IT needs. Your point of contact will work with our lead person to ensure that these are met as allowed under the service contract. We help you prioritize tech needs to maximize ROI for our services.
2. Ask your IT support provider to place technical resources for employees in the best places. Most organizations have a flexible workforce. This might include people working on different shifts, at numerous sites, and telecommuting from around the world. With employees spread out, your organization needs to plan how they access IT support. If your workers use a web-based GUI to access electronic resources, we help you determine where best to place the services they will need. This could include different resources for different segments of your workforce.
3. Plan ahead for change management and involve employees in the process. Switching one or more of your business IT systems to something new can cause stress to employees. They have different levels of IT background, and they will want to understand how to use new IT systems. We help you write a plan for which employees will be affected by new data systems and execute a smooth transition, including providing personalized training and increased technical support.
4. Bring up issues with IT services before they affect your customers and impact your profits. It’s normal for employees to feel attached to how a business application works. Once they know how to use it, they become more efficient in performing their jobs. Many applications we support for your business affect internal efficiency. If applications don’t operate according to their design, your customers could experience a lower level of service. The quality of your products are also at risk. Design a standard method for employees to raise IT issues. A ticket-based help system is easy for workers to access and for us to track on an ongoing basis.
5. Ask us how to augment outsourced IT services for special projects or additional business operations. Your organization will grow and change over time. You may eliminate entire units and add others, which leads to a change in employees and how they use IT systems. We’re here to help you increase your level of IT support as your business evolves. It’s easy to add service contracts to cover new operational needs.
Maximizing your relationships with your IT services provider in the Los Angeles area is important. IT dollars spent should bring the expected financial return. Look for business results. We employ a diverse team of programmers, software developers, technical support personnel, CIO experts, and project managers. This diversity enables us to understand all of your IT needs and help you increase efficiency throughout your organization. The business systems that drive your operations are only as useful as the people who use them to perform tasks and make business decisions. Because you’ve decided to outsource, your managers should keep high expectations for how this business relationship looks in the field. We guarantee the same level of service that you would expect from internal workers.
For more details on professional IT support, please contact us today.