IT Managed Service

The Los Angeles IT Support Forecast Is Cloud Services With A Chance Of Virtual CIOs

July 23, 2016 by eric

Entering a partnership with a Los Angeles IT Support provider is the key to leveraging your LA-based small business with the expertise of professional IT management you need to compete in the modern business marketplace.

Managed Information Technology Services

There is no better way to say it; the future of business calls for lean and well-managed services, cloud computing, and virtual CIOs. Small companies can join the big leagues by focusing on core business competencies with technology experts assisting in partnership roles.

Your small firm may not have the resources of global corporations, but support is more available and less costly than it was even five years ago. Because of outsourcing services and the cloud, you can now have a share of resources that is bigger than your company could obtain previously.

Of Stars and Boulevards And Virtual CIOs

Your Chief Information Officer, if you have one, is the knowledgeable leader to whom you can turn for the right guidance and advice on what direction you take in technology. That means working to define and optimize your information systems. Now you can have the consultative support of a virtual CIO, who will collaborate with you to leverage the resources that larger companies take for granted without the associated high costs.

Access to support from an experienced CIO gives you a strategic edge that, until recently, has been the exclusive domain of large corporations. A CIO is vital for small businesses that must compete with global brands for contracts now. By having a CIO on your team, you can contend with larger competitors successfully.

The strategic guidance you gain from a CIO is critical to future success because change is the only thing that is permanent now. Disruptive technology has changed the business landscape in the last decade, and you can only expect more change to come. The incentives for innovation are so great that there are agents of change everywhere, and some will succeed and profit from the disruption they create.

The good news is that this state of affairs gives startups and small businesses the opportunity to enter bigger markets, but to join in you need to have the strategic insight of an executive information consultant as a partner and a CIO to render support.

Support To Save LA from Bad IT

Decision makers in companies have to start somewhere, and it depends on many things including luck as to how those decisions work out. Sometimes you look back and wish you would have done things differently, sometimes you get rewarded for your choices, and then there is that time that you just need to find help to get past the tech disaster that resulted from negligent IT services support.

The impact of inadequate IT support is even more devastating than you might expect. We are all dependent on our digital connections now, and it can bring your business to a halt if the support is not there. The only rescue from bad support is a strong dose of outstanding support to facilitate the recovery of your company, and this needs to come from IT professionals who understand what it takes to rescue companies from services that went wrong.

Los Angeles IT Support Based On Principles

GeekTek is a forward-looking IT support provider for Los Angeles-based companies. We combine professionalism with respect, discretion and integrity to deliver efficiency, reliability, and satisfaction to our clients, these principles guide us in every phase of the relationships with our customers.

We provide managed consulting services and cloud services as a committed partner in small business IT management; this includes GeekTek CIO services and bad IT service rescue. Whether you need support to find the right strategic direction or to recover from IT contracts, contact us to learn out how we can make the vital difference for the future of your company.

Let Managed IT Services Get Your Technology in Order

July 5, 2016 by eric

As your company’s IT needs grow, it becomes harder to keep everything in order. Both software and hardware become obsolete over time, security patches need to be applied, and everyone who has any IT trouble needs to be helped. At first, it seems easy to keep up with things, but it doesn’t take long for the demands of the rest of the business to take the time that was once devoted to technology.

The best solution for this is to outsource your company’s IT needs. Managed IT services in Los Angeles can handle every aspect of your IT so that you and your staff can concentrate on the rest of the business. Here are some of the services they do:

The Initial Consultation

Good IT service providers don’t just set you up with a subscription for a generalized support call-in service and then leave. Instead, they come in and audit your current IT systems and operations, compare these with your business’ needs, and devise a full solution that will meet all of your tech-related requirements. By starting with this extensive consultation, they can be sure that what they offer won’t leave you hanging.

Once this is done, you’ll be offered a number of solutions based on what aspects of your IT operations you want them to manage. Even if you do turn out to only want telephone support services, you’ll get a better solution than you would if you went with a cut-rate provider. This is because a good, full-service provider will provide help that is based on your company’s technology and specific software and hardware configurations – not a generic help desk.

Most companies will want more service than just call-in tech support. For example, your company may also need:

Hardware Suggestions

Computer hardware stays current longer than software, but it still becomes obsolete or insufficient on a regular basis. Your consultation will reveal aspects that are better off upgraded, hardware components that your current system is missing, and components that you can do away with. Making the recommended changes will make your systems more efficient, less prone to failure, and more stable. Often, upgrading or adjusting your hardware will increase software stability as well.

Software Suggestions

The software is what you and your staff will interact with the most, so your IT management company will spend the most time working with it and helping those in your company work with it. First, your IT consultant will suggest better types of software, needed upgrades and updates, and add-ons that will help you use technology to handle more of your business needs. You may be surprised to find that many of the things you are doing are now better done with cloud-based software and services. Using the cloud provides many benefits that can’t be matched with on-site installations, such as automatic updates and better security.

Ongoing Management Solutions

Once everything has been upgraded and tuned, it’s time for the ongoing IT management services to begin. Depending on the size of your company, you may need anything from an onsite CIO and team all the way down to a call-in service center. Thanks to the extensive technology audit performed at the beginning of your relationship, the company will be able to suggest the perfect level of service for your needs.

After a plan is agreed to, techs will be brought to your location and trained in your specific hardware and software configuration. This will ensure that they can provide quick answers to tech questions that are genuinely useful. Your company’s IT needs will be fully taken care of, and you’ll be amazed at how much more efficiently things run.

To learn more and set up a consultation and technology audit, just contact us. We’ll be glad to help you get all of the benefits from IT that modern technology offers.

What Are the Key Things to Look for in a Managed Service Provider to Stay Competitive?

May 27, 2016 by eric

If you’ve just opened a business here in the Los Angeles area, you already know how competitive your specific industry is. L.A. is still one of the busiest business centers in America, and the only way to keep up with competitors is having fail-safe technology.

Hiring a managed service provider is one way to keep your technology under control, though you’re perhaps new to hiring one. It’s time to learn about what to look for in managed services, because it’s comprehensive in what they provide. Even if you’ve already hired an in-house IT team, having a managed service provider as consultants can bring extra security.

Before you hire your IT team, it’s important to vet them and find out what qualities they bring. They cover more angles than you perhaps initially estimated, and looking at their background can tell you so much.

Let’s look at what to scope out while discovering how comprehensive managed services are.

Vetting Their Experience

Since those who manage your IT will make sure it all runs efficiently every day, you need to have a team with a proven track record. One with several years (if not decades) of experience is preferable based on how much they’ve encountered in their career. The more problems they’ve had experience solving over the years, the more they can understand what they need to do to manage your technology.

The greatest aspect of consultants is they haven’t worked with just one company for years. They go from one company to the next while gaining unique real-world experiences. A managed service team with at least 5 years of experience will understand technology evolution and see the realities of what businesses face now.

Your business may have unique tech challenges. But IT consultants know what’s best for you based on other companies they’ve worked for with similar structure.

24/7 Monitoring

Any managed service provider not providing constant monitoring on your network isn’t worth your time. In today’s IT world, anything can happen, including on weekends or holidays. Unfortunately, the worst problems can occur during off-hours when in-house technicians aren’t available.

Most managed service teams monitor your system remotely and take care of problems without even having to alert you. A problem occurring late in the evening on a Sunday can frequently get solved by the time you come to work Monday morning.

Flexibility in Solving Problems

Any quality managed services team needs to provide proof of their past track record. In their record, you need to check their flexibility in being able to solve complex problems. As mentioned above, consultants have diverse experience, so any flexible qualities in being able to solve unexpected issues is essential.

Testimonials from other companies they’ve worked for can give you an idea of how they tackled various problems. You want confidence they’ll audit your company and understand your tech needs and business structure. If you’re a small to mid-sized business, this is vital since any downtime from failed IT tech could become financially devastating.

Response Time to Technical Issues

While you want thorough knowledge behind getting your tech problems solved, how fast your managed services team responds to problems needs just as much focus. Again, studying past testimonials can give you a good idea of how fast (and efficient) they solved emergency issues.

Most problems can get solved remotely, though it might require occasional in-person visitations for repair. Having someone there as quickly as possible can pare down how much downtime you’ll face. During a very critical moment (when experiencing an influx of visitors), you want complete assurance in turn-around time.

Contact us here at GeekTek IT Services to learn about our managed services. We guarantee all of the above for small and mid-sized businesses in the L.A. region.

Managed Service Providers Saving Time and Money

May 13, 2016 by eric

The number of hardware, software and middle-ware used to manage businesses has grown exponentially in recent years. As the market grows more competitive, companies are shifting to more technology to offer the best service at the lowest price. However, the technology can easily overwhelm a small or medium-sized business. And if they are not careful, the costs can get out of hand too. For that reason, more companies are turning to managed service providers (MSP) to eliminate hassle, save time and money. These services help the business scale and get to the next level of profitability.

Managed service provider

A managed service provider is fundamentally an IT outsourcing company, but usually one that can interact and support you on a daily basis. The firm can provide desktop and server support, virtual CIO services and individual IT projects. Whereas an in-house IT department might take months and hundreds of thousands or millions of dollars to create, a managed service provider joins your team with the stroke of a pen.

Why to go for an outsource provider?

For example, the time and expense of hiring a person to run a server support system does not make sense for small and mid-sized companies. While set-up and customization take effort, the everyday monitoring and administration are not too time consuming. For that reason, it makes much more sense to use an outsource provider that can manage the server system among many other tasks that they perform.

Consider cloud storage & support

Cloud storage and support is another big function of managed service providers. In recent years, cloud storage providers have offered more and more outsourced server space at lower costs. However, managing and scaling this storage is becoming unwieldy for companies. In addition, they need customization on top of the cloud storage service that is best handled by an internal or contracted IT provider. In particular, companies need to manage their security, access and permissions. They need end-to-end encryption and multi-layer password protection. Otherwise, they could become vulnerable to hackers.

You can use MSPs for short-term IT projects

Companies also often have short-term IT projects that do not require a full-time IT department. Managed service providers are best for this task. For example, a company may want to set-up an advanced customer relationship management (CRM) system for its sales team. The company can buy and off-the-shelf system from a leading provider, but those are not customized to the individual company’s needs and come with a perpetual subscription cost.

In contrast, company can develop its own CRM system perfectly suited to its needs to track, analyze and contact potential customers. The managed service provider could build-out the system over a few months or year with a one time cost rather than an ongoing subscription into eternity. In addition, the company would have complete control over the data. If they ever want to migrate it to another system or share it, they will have the flexibility to do so.

An MSP can help you in IT related decissions

Finally, an MSP can be used as a stand-in for a CIO. They can help make the purchasing decisions and technology adoption decisions when a qualified or less costly person is not able to. The MSP can get up and running quickly to help implement project, make IT purchasing decisions or decide which technology is most suited for the firm’s needs. Of course, the CEO and COO will still have tight oversight of the virtual CIO function and have the ultimate power of the purse strings.

Conclusion

GeekTek It Services is a leading managed service provider an IT outsourcing company. The firm has helped many small and medium businesses with their IT projects, server support and other functions. It acts as a full-fledged IT department to help clients save time and money with an extremely high-touch service model. For more information, please contact us.

What Makes for Good IT Support in Los Angeles? Using a Managed Service Provider

May 3, 2016 by eric

Your business has perhaps been seeking top-tier IT support in Los Angeles for a long time, yet keep running into problems. Getting tech support when you need it is essential in today’s business climate to prevent dreaded downtime. With mobile devices added to the mix, chaos could erupt when you and your team need immediate help, yet can’t immediately get it.

While most IT services provide some level of support, not all of them give it to you around the clock. Since you likely have a few employees who work during off-hours, on weekends, and maybe even holidays, what happens when a technical issue arises?

When you can’t get help, it only leads to other alternatives like break-fix services that charge you a fortune by the hour. If you have an in-house IT team on the payroll, it’s frequently impossible to communicate with them when off their schedule.

So where do you turn? You can find good IT support through a managed service provider. At GeekTek IT Services, we want to show you what makes good IT support today to deal with the unexpected.

Being Able to Accurately Evaluate a Problem

How many times have you had to call IT support in the past and had a technician who couldn’t effectively diagnose your problem? While you should always do the best you can in describing an IT issue, a good IT support team knows how to decipher layman’s language.

We know not everyone describes IT problems using technical jargon, especially non-IT office employees. An effective technician easily diagnoses what’s wrong through simpler terms rather than adhering to overly technical definitions.

Even better is when the technician describes solutions to the caller in a way that’s easy to understand.

Guiding Users to Self-Service Solutions

While you always want IT support when you need it, it’s good to have pointers on solving a problem on your own. Quality managed service providers give you self-service options that help you take care of a problem without involving direct technical response.

The support crew might do this to save time for both them and you. Sending a technician to your office to take care of a problem could ultimately take more time than you solving it through a self-step process.

Even so, when something complex arises, a good managed service provider takes care of it one way or the other. Since managed services frequently operate remotely, many problems get fixed this way rather than sending a technician in person.

Follow-Up Service

You’ll find many who say follow-up service in your IT support is just as important as the initial service. No doubt you’ve experienced some IT services that left you hanging after a solution they gave didn’t work. The best IT support always follows up with you on a particular solution they gave you earlier.

If you’re still having technical problems, no support line should leave you waiting just to get the follow-up service you need.

Responding to Requests Universally

As mentioned above, you may have a BYOD policy in place where numerous employees work in the field with mobile devices. Having managed services creates a universality in support communication through phone or live chats. It means easy contact through any department in your company, or easy support service on a smartphone.

Anywhere you can find an Internet connection, IT support is there. The best providers are there for you, despite being on a Sunday in the middle of the night during a holiday.

Through GeekTek IT, we offer the best IT support here in the Los Angeles area.

Contact us to learn more about our managed services features and how comprehensive it works to keep your business running optimally.

Using a Managed Service Provider When You Need to Scale Your Business

March 29, 2016 by eric

A managed service provider can work at levels that go beyond just giving you a dedicated crew to help with technical problems in your business. In today’s digital world, IT management can work in providing scalability as well, which is vital as business competition becomes more intense. This ability to scale is all thanks to the cloud and providing virtually any type of business service from a secure server.

Through a managed service provider, you can use your existing Internet line to get this solution. No matter what stage your business is in, managed services can help you grow by adding or taking away any service you need or don’t need.

At the same time, it helps avert many problems that can prevent business growth. This includes averting disasters and downtime that only eats into profits.

Take a look at what managed services can do to help you scale this year so you reach new growth plateaus.

Upgrading Your IT Support

As you grow, you may open new business locations or start using more mobile devices out in the field. Expanding like this requires more IT support staff to help with technical problems.

The problem is that hiring new IT crew can become expensive if they work in-house. Going through the recruitment process, interviews, and placing them on a monthly payroll can cost more than you want to pay. Having them take care of issues in a timely way can also become problematic if they’re overwhelmed with other projects.

Managed services work online so support can occur remotely. Anywhere your employees have an Internet connection, they can get technical support when they need it. It includes while working in the field and needing help when their mobile devices need troubleshooting.

In-person visits are also possible when it’s necessary to do physical repairs.

Expanding on Software and Other Assets

Many “as a service” solutions are available through IT management that include software and even your entire operating system. You can basically run your entire business through the cloud, which is a major asset if you ever experience a disaster.

Business growth, though, means you may need software upgrades or other assets to help you get ahead. Your dedicated managed services provider is there to provide these immediately when they’re needed. In most cases, you can get them up and running the same day, saving you the prospect of downtime.

Getting the Right Equipment for Growth

Your managed service provider isn’t just limited to monitoring your network and giving you upgrades. You can also get in-person services, including consultancy on the right technology for your company.

Investing in new tech is never easy with so many varied choices. Good IT management has consultants who’ve worked in the field and understand what companies like yours truly need to stay competitive.

Servers, routers, and even the right brand of computers matter in how effectively you can expand. IT management doesn’t just provide equipment for you because it’s popular. They audit your business and only provide what’s necessary.

Prevention to Prevent Financial Disasters

From the remote management perspective, preventative measures are always put in place to eliminate the worst cyber threats out there today. One of the biggest inhibitors to business growth is having a disaster that siphons any financial gains.

You may take that chance, especially if running your own server on-site. Managed services use a cloud server to store your data so you can restore everything the same day if a disaster strikes.

Let us be the quality managed service provider you need here at GeekTek IT Services.

Contact us to learn more about our comprehensive IT solutions that serve the Los Angeles area.