“While technical support has become a commodity over the years, the partnership between small businesses and their trusted IT service providers has remained invaluable. If you’re just starting out in IT services, my recommendation is to not only focus on your technical studies, but to increase your personal communication skills. We see a lot of applicants that look great on paper, but when we meet with them they’re unable to relay technical information to nontechnical people in an empathetic and understandable way. IT is as much about client services as it is about technical knowledge, and those that communicate effectively move forward with greater ease.” – Eric Schlissel
Press, News and Quotes
“Back in July, Eric Schlissel, CEO of GeekTek IT Services in Los Angeles, noted that most of his client businesses had an “if it ain’t broke” attitude when it came to XP, which, coupled with poor reception for Windows 8, made the cost of upgrading a hard sell. Since then, many of these businesses have seen the productivity light: Getting off XP meant getting off geriatric XP-era hardware — an upside Microsoft and its hardware partners also gladly tout. “Over the course of the last few months our clients’ attitudes have changed, and many have been receptive to the idea of upgrading their XP machines to Windows 7,” Schlissel said in an email interview. “Many of their XP machines were intolerably slow, so they ended up with happier and more productive employees.”
There’s nothing worse than installing software on your PC and then discovering that it also installed a nefarious payload of adware. Java updates have long included the Ask.com toolbar which insidiously takes over your search experience and is very difficult to remove. Each time you update Java, it tries to reinstall itself! GeekTek IT Services’ CEO Eric Schlissel spoke with David Lazarus of the Los Angeles Times at length about this horrible situation and provided useful tips to small business owners on how to avoid this software and remove it once it takes root.
MSPs are facing “cavalier” attitudes from customers when it comes to the cloud, channel players warn. The lack of understanding of the cloud and its limitations is giving rise to a cloud-solves-all mindset that is posing a potential threat for the MSP community, which finds itself having to manage customers’ unrealistic demands, according to some.
This Thanksgiving we want to turn our attention to small business owners. With Black Friday around the corner and Small Business Saturday close behind, some are wondering if small business owners are getting caught up in the frenzy, or taking time to be present with family and friends.