Your business depends on computers for normal operations, and any interruption to present software applications leaves employees without the tools for their jobs. During a business interruption, you can direct them to focus on other tasks, but there’s an immediate impact on overall productivity. While this kind of disruption is manageable at times, it can become a pattern that hurts your business, especially without reliable IT support. It’s important to build the right level of technical support for all personnel so they may perform in accordance with their individual job expectations. We understand that your organization will have changing needs throughout the year.
Our Level of Services Can Grow With Your Organization
As your organization adopts IT support in Los Angeles, it makes sense that you will adjust the level of services over time. The most flexible companies can respond with different levels of support under dynamic business conditions. Here, we discuss several scenarios that require someone on your staff to manage service demands, which allows our technical team to be more responsive:
Initial IT Support
There is the initial level of support that employees need from IT people every time we perform a major new installation of hardware or software. When employees see us coming, they get that feeling of anxiety that they must learn something new. With a little bit of training and some on-site support, they will soon learn to use any new system or application.
There are also times when some or all systems in your IT network can fail. There could be a power outage or a major server that goes down. This feels like the business is temporarily crippled, which can make it difficult to meet customer needs. When employees cannot use their computer applications to do their work tasks, they may bombard the helpdesk with complaints. We cannot always give them the answers that they want, but letting them know when interrupted services will be restored is our specialty.
A software application that your company already uses may require updates when bugs are evident or when a newer version becomes available. As your trusted IT people, we work with your contact to schedule upgrades at non-peak times, but sometimes this process can slow the network down or temporarily lock people out of applications. Employees need to understand that software upgrades will lead to access to better tools for doing their work.
These scenarios and more make it crucial to have the right point person requesting your current needs for our professional IT services. We want you to have a good working relationship with our IT support firm. Our relationship will grow over time through two-way communication and delivery of all support that you request within your budget.
Planning is Key
We encourage you to appoint a lead technology officer in your company. This might not be a person’s main job, and you might not have anyone on your staff who can do it. You might even need someone from our side of things to act as a temporary CIO, especially if you want to plan major IT upgrades. We understand that your company may not appreciate all existing gaps in IT infrastructure or know what upgrades to make. We can help you plan how to meet heightened levels of need. When you request additional support so that employees can satisfy consumer demands, we will be there to help. Every person on your staff will have a learning curve as we make IT improvements, especially to feel more confident about using new hardware or software. Our IT experts can take the time to support every operational area.