OUR PRINCIPLES GUIDE OUR IT SERVICE DELIVERY
When small businesses partner with outsourced IT companies like GeekTek, they are entrusting their entire business to us. Our principles guide our relationships with our Los Angeles IT support clients. Each of our team members provides business IT consulting within our ethics guidelines, providing the highest level of customer service possible.
Integrity
You will always be presented with all of the computer solutions available to your company, along with our recommendation, but you will never be “hard sold” into a managed IT solution. Our business is built largely on referrals, and our reputation is built on our ethics, honesty and accountability. A business cannot survive without customers and we work to make our clients happy. Recommendations from clients are the best way to grow a business, but these referrals have to be earned through hard work and providing great information technology services.
Respect
We will always explain IT services at the level of detail that matters to you. We will never ask you for an account number when you call our IT helpdesk. We solve your computer, server and network problems as quickly as possible so you can get on with your day. In order to earn your respect, we must first respect you. We do this by helping you find computer solutions that fits your needs. At no time, will you ever feel disrespected by one of our team members. Each client is unique and we respect that.
Efficiency
We believe that Los Angeles IT support should “just work” and that you should not feel overwhelmed by information technology. We will always design the best IT solution based on your specific needs. This computer solution will also work efficiently and not waste your time or money. Nobody notices when network services work properly, but everyone notices when IT managed services go wrong. You can look forward to efficient, quality service.
Satisfaction
Your satisfaction is guaranteed. If you’re not fully satisfied with our IT services for small businesses, we will gladly refund your payment. We believe this is the best and only policy that a business should have because without trust, relationships cannot exist. And in order to maintain business continuity, you need satisfied customers that choose to come back for more.
Reliability
Guaranteed commitments of response time and on-site service calls. We offer phone, text and email support and will always respond quickly. We believe that strong communication skills win over clients. Communication is critical when it comes to doing a good job. When something goes wrong, you want someone to be there when you need them. We try to always be there for you when that happens.
Discretion
A non-disclosure agreement is included in each of our contracts with our clients. While we can provide references, we will never disclose our client list or any details of our service calls. Trust is an important part of relationships and we strive to earn the trust of all of your businesses employees from the very beginning. It is our duty to maintain client data privacy and to not abuse our position of power.
Professionalism
You will be guaranteed professional, friendly IT outsourcing services every time. It’s our job to provide outstanding technical service and we take pride in delivering on that promise. We are available to help you with all of your business IT support needs and our staff is trained to find and solve problems. Our professional attitude sets us apart from other businesses and you will have service that you can rely on. Our quality of service should match our approach to doing business.
