Los Angeles IT Support: What To Expect With Mobile Device Help When Out In The Field
Finding good IT support in Los Angeles is never easy, especially for mobile technology as you start to allow a Bring Your Own Device policy into your workplace. If you’ve been trying to figure out a way to let your employees work out in the field to avoid being tied down to the office, BYOD policies are certainly worthy. In some cases, though, it’s necessary for your employees to use mobile devices to do business while on the go.
No matter what purposes they use those mobile devices for, it’s a complicated web of potential technical mishaps and security issues. Some companies become complacent to this because they figure it’s impossible to manage multiple mobile devices in and out of the company. You may think the same thing and figure pre-installed firewalls are all you need to stay safe.
The above isn’t always true without good management at the helm. With management comes dependable IT support to help you through the worst possible problems.
Here at GeekTek IT Services, we offer a superior IT support system in part for your office or for mobile. We want you to see how a quality IT support system can help your mobile employees deal with various situations so there isn’t any confusion on seeking a quick-fix.
Dealing with Unexpected Downtime
As convenient as mobile technology is, providers of the service can’t always guarantee their service stays perfect at all times. Call dropouts happen much too often, and other tech problems could occur during a critical business situation.
Some of your employees may do business transactions on things like tablets or smartphones. It places their mobile devices in a position where a massive tech failure could potentially hurt your overall sales.
Suppose some of your mobile devices in the field had tech issues and their operating systems shut down. Would your employees have a good IT management team to turn to in an instant to help them get back on their feet?
Downtime is a serious problem causing thousands of dollars in damages for all businesses. You don’t want downtime for very long with your mobile devices if you depend on those for making company profit.
All good IT management systems have IT support to get you on the right track. However, with management already in place, preventative measures get put forward to safeguard against the worst mishaps.
Having Mobile Device Problems During Off-Hours
Many of your employees perhaps use mobile devices for their company work during off-hours, including at home. What happens if a tech issue occurs on a weekend or even on a holiday? Because your employees can take their work with them, a problem could occur on Christmas Day, or on a Sunday when other IT professionals aren’t usually available.
Using a good IT management system, IT support is available 24/7, including weekends and holidays. They can gain access and get the problem resolved so any overtime work isn’t defeated.
While your employees are out using mobile devices, they may have to use public Wi-Fi networks to get connected in specific places. Without proper security, some of these Wi-Fi networks aren’t always trustworthy and could easily result in someone stealing personal customer data stored in your device.
Once you have IT management at the helm, your remote team keeps watch of what happens with your mobile devices so hackers get blocked. Employing top-tier encryption and better firewalls can give you more confidence in storing customer information.
IT support is there to alert you to these problems so you don’t have to contact them whenever you see a problem occurring.
Contact us here at GeekTek IT Services to find out more about our own excellent IT support system that’s part of our comprehensive management solution.