IT support problems are a serious issue for many businesses within the Los Angeles area. The fact is that many companies start to grow, implement new technology in their new day-to-day processes and never seek real IT help until they have their first disaster or tech failure that has a large effect on their business. The best thing that any growing company can do to prevent this is to ensure that they have the proper processes and help in place. Whether that help comes from an internal IT team or an outsourced team matters less than the fact that you are protecting your business from potential IT disasters. Many businesses are never able to completely recover from severe data loss.
A Ticket System
The most simple and straight forward way to organize your IT support processes is with a ticket system. A ticket system is simply a way for those that require IT support to submit a request for help. This inputs the new support request into the system and places the job in the queue for your ticket system. Additionally, these systems allow you to tag each request with a priority level so you can ensure the most pressing needs are taken care of first. This helps to ensure that you have a productive office environment. Requests that are marked as “Urgent” or “High” priority can be taken care of immediately, while Sally’s problem with her email client can be taken care of in order of importance.
Ask for Feedback
One of the best ways that you can learn about where you can improve your IT processes is to actually ask your employees for feedback. This can be an insightful way for you to learn about what is working, what is not, and how your IT efforts are perceived. Accept anonymous feedback from your users so that they are comfortable sharing their true feelings.
Offer Basic Troubleshooting Training
One of the best ways to ensure that your IT department does not become bogged down with low-priority requests to offer basic training on troubleshooting basic computer problems. Simple tasks such as checking to make sure a mouse is plugged in, that the computer is connected to the Wi-Fi and other similar basic steps to troubleshoot common computer problems. By limiting the number of low-priority requests that your IT department receives, the more that they can focus on fixing high-priority issues.
Organization is Key
The best way for any company to provide excellent IT services is to have an organization system that makes managing IT issues easier for small teams. It starts with a ticket system, but it extends to all of the processes that your organization employs. For many businesses, the best solution is to work with a third-party outsourced IT support company in Los Angeles that already has a plan to put these processes in place for other business. While it might seem like you can just hire an “IT guy” and all of your problems will be solved, you need to have the proper processes in place to ensure that you are able to deal with problems and recognize which issues are of the highest importance.
If you are interested in learning more about protecting your business from IT and data loss disasters, please contact us today to schedule your initial consultation. We will get to know your business and make recommendations for improving your IT processes and helping to protect your business. We help businesses throughout the Los Angeles area to implement effective IT policies and processes that improve productivity within your business and create a seamless IT workflow.